Meesho

Introduction: We have had users reach out to us stating - They have received a Meesho package delivery without even placing an order on the App NOR via a r...

In Unconsented Orders, the end customer has not placed any order with the Meesho , but they have received the product. (Please don't use the word resell...

If the user is unable to share enough evidence for the Unconsented Order the agent will request the user to share the image and invoice (label) to Meesho Wh...

If the user has complaints about a possible fraud OR about an order he received without his/her consent & the user has REJECTED the parcel & intends...

User has provided only the AWB number & don't have the Order ID Solution agents will check the 3PL website to identify whether it belongs to Mee...

In Customer contacted cases, the end customer has placed an order with the reseller (from social media or from Meesho app) and they are aware of the same, a...

Scenario 1: In Supplier direct dispatch the order status will be in Ordered or cancelled and here the reseller will contact us not the customer. Scen...

3PL swap will happen due to a logistic issue.  Due to a logistic issue if the product is delivered to a different user, the investigation agent will ...

Once the ticket is raised from the Premium queue. The L2 and Followup campaign agent will call the user to find out whether he/she wants the refund to be tr...

QAs has to block the reseller’s account and payment before initiating the return from the system. Block form: https://docs.google.com/forms/u/0/d/e/1FAIpQL...