Scenario 1: In Supplier direct dispatch the order status will be in Ordered or cancelled and here the reseller will contact us not the customer.
Scenario 2: User has received two orders from the same supplier, one order was ordered by him/her, and another was not ordered by the user.
The investigation agent identifies the order is DD from the supplier then the agent will redirect the user to the Helpline number.
If unable to identify, then will request the user to share the evidence like product image and invoice to WhatsApp number +91 6366972279