In Unconsented Orders, the end customer has not placed any order with the Meesho , but they have received the product. (Please don't use the word reseller - instead you can say user/miscreants). Order status in our admin panel is "Delivered"
The investigation agent identifies the order as Unconsented Order then raises a ticket.
User has provided the Order ID & its matching with our admin panel (Order status is delivered). Agent will raise the ticket
Group: Unconsented Group
Ticket Status: Open
TAT: 72 hrs (Label not required)
Disposition: Unconsented_Order _Complaint_Raised_With_Order_ID