QAs has to block the reseller’s account and payment before initiating the return from the system.
Block form: https://docs.google.com/forms/u/0/d/e/1FAIpQLScOmjb1U9E9lYmOFaUACkd7l2QGmSBfcHNjb69nOPMKtQoQ2Q/formResponse
Action: A/C and payment block for UC cases - ( User account)
Below is the response sheet, where we can identify whether the reseller account is blocked or not.
https://docs.google.com/spreadsheets/d/1n4ayiBV__A5RDNuL1QaXh96Tb3ECtC_nzqPjc3s2FGU/edit#gid=0
IMP Points:
∙ Please filter the Block reason (G) column with unconsented order reason
∙ Enter the User ID to check if the reseller account is blocked or not
∙ Very importantly the reseller account & payment both must be blocked only then we will initiate the return from the system
Note: We don't have to provide any warnings to the reseller, please share an email and fill the form to block the account.
Disposition: Unconsented order- Blocked the User
Once the user account is blocked from the QA team. Designated person from Fusion Mukul will initiate the return from the system.
After the product is picked up agent will fill the Finly form. After filling the form within 2 working days refund will be initiated and within 2 -3 working days amount will reflect in the user's bank details.
Finly Form:
Finly Response Sheet: https://docs.google.com/spreadsheets/d/1SJosQYoSwYJUIo2IhscrF84v5qIwoTnmss3mE6LarZs/edit#gid=1969612059
If the customer does not update us whether the product is picked up or not. In such cases the followup team has to map the data and out call the users. (this need to be checked internally)