3PL swap will happen due to a logistic issue.
Due to a logistic issue if the product is delivered to a different user, the investigation agent will identify whether the user address in invoice exactly matches with the user current address or not. If it does not match, like Door number, street number etc. It will be considered as 3PL Swap.
Group: Unconsented Group
Disposition: Unconsented_Order_ 3PL_Swap
Ticket Status: open
FD ticket fields: Ticket fields- UC User's Contact Number, UC-Source, UC-product Name, UC-Product Description,
Order ID, AWB number, UC- Address
TAT: 72hours