CX-Manage orders and delivery

Place an order, Track Shipment, Cancellations

Do you ship outside India?
No, Sorry. Currently, we do not ship outside of India.
Wed, 25 Nov, 2020 at 2:39 PM
What happens if a customer does not accept the order at the time of delivery?
In this case, when an end customer doesn't accept the order, the order gets cancelled and returned back to the supplier.  However, please note that the ...
Wed, 25 Nov, 2020 at 2:41 PM
Can I specify or change the delivery date?
No, you cannot change the shipment time or get it delivered on a certain date. The dispatch time for each product is mentioned on the app.
Wed, 25 Nov, 2020 at 2:42 PM
How do I cancel an order?
The steps to cancel an order are as follows- Go to 'Orders' Select the order that you want to cancel Click on 'Cancel' Select yo...
Wed, 25 Nov, 2020 at 3:06 PM
Can I cancel an order after it has been shipped?
No, you cannot cancel an order after it has been shipped.  In such a case, your customer can deny the order at the time of delivery.  However please note th...
Wed, 25 Nov, 2020 at 3:08 PM
Will I be charged if I cancel an order?
No, you will not be charged if you cancel an order.  However please note that this order will not be counted in your bonus plan or any ongoing contest. 
Wed, 25 Nov, 2020 at 3:09 PM