CX-Return or Exchange

Return & Exchange, Refunds

What is Meesho’s Return & Exchange Policy?
Meesho offers a very flexible Return & Exchange policy. If you are not satisfied with the order, you can easily return/exchange the product using our...
Tue, 16 Nov, 2021 at 12:10 PM
How do I exchange an order?
To place a request for Exchange:   Go to 'Orders' Tab Click on the Order which you want to Exchange Click on 'RETURNS' button fo...
Wed, 25 Nov, 2020 at 7:58 PM
How do I return an order?
To place a request for Return:   Go to 'Orders' Tab Click on the Order which you want to Return Click on 'RETURNS' button for the p...
Wed, 25 Nov, 2020 at 8:03 PM
The product has been picked up from my customer’s address. When will I receive the refund?
Once the product has been picked up, the refund will be processed.  In case of online payment, the refund will be credited in your source account whereas, f...
Wed, 25 Nov, 2020 at 8:05 PM
Why is my customer's return request getting rejected?
There can be several reasons to get a return request rejected. Some of the possible reasons for return request rejection can be Pin code non-serviceabili...
Tue, 16 Nov, 2021 at 12:13 PM
What is the return and exchange policy for bulk orders?
We do not offer returns on bulk orders.   You can only initiate a request for exchange in case a wrong product is delivered, like size, color or other issue...
Wed, 25 Nov, 2020 at 8:08 PM
What is a refund?
On cancellation or return, Meesho returns you the order value for prepaid orders.  On cancellation or return, Meesho returns you the order value for pre...
Wed, 25 Nov, 2020 at 8:11 PM
How will I know if the refund has been deposited in my account or not?
Once your refund gets credited, you will be able to find it under account> payment section of your app.  In case of online payment, the refun...
Tue, 24 Aug, 2021 at 12:05 PM
I have received an incorrect refund. What do I do?
In case you don’t receive the right amount, you can give us a call at 08061799600, someone from the team will get in touch with you at the earliest.
Wed, 25 Nov, 2020 at 8:15 PM
Will I receive a refund if I pay the shipping charges?
Yes ! it will be processed along with the refund amount 
Wed, 25 Nov, 2020 at 8:16 PM